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How can we help?

Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out.

  • Simple. Browse our range of personalised books online and select the design you want to purchase. Complete the required fields and also make sure to add any ‘additional instructions’ that may help us when completing your order. Select your shipping method, complete checkout and wait for your beautiful books to arrive.

  • Normal turn around time for production of your books is 2 weeks for our 'set' designs or 2-3 weeks for our 'custom' orders. You must then allow time for shipping.

  • Yes we do. We offer a ‘Rush Service’ which will see your books completed and shipped within 3-4 business days. If you are making changes to the design or ordering a ‘custom’ set of books, it will be 3-4 business days once your design has been finalised and signed off.

    Please note that 'Custom' orders are rarely open for a rush option so please plan ahead if you want to order a custom set and design from scratch.

  • No problems. If you know the sex of the baby and a name, you can choose to have a set without the birth details. Adding nice quotes is a great option. We do have some designs like this in our ‘Birth Book’ collection. If you are unsure of the babies sex and would like a set of books to display for a newborn set up, you can choose to make a custom set of books or choose from any of our set designs and provide instructions on the special quotes or family information you wish to have on each book.