FAQ's

How do I order a set of books?

Simple. Browse our range of personalised books online and select the design you want to purchase. Complete the required fields and also make sure to add any ‘additional instructions’ that may help us when completing your order. Select your shipping method, complete checkout and wait for your beautiful books to arrive.

What if I want to make a change to the design?

That’s fine. If the change you are wanting to make is small we can do that for you without having to order a complete ‘custom’ set of books. Example; you want to change the wording for the books but still maintain the font style and colours, or you wish to change the font colours or books colours and can easily describe that to us in the ‘additional instructions’ section, we are more than happy to accommodate your needs within our set designs.

How does the 'custom' order process work?

The custom order process is for people who want full control over their finished design. The process is simple; Order your books, provide as much information as you can that will help us start your design, ie colours, fonts, styles etc. Once we get started on the design we will email you through a draft mock up of your design and continue liaising with you until you are happy with the finished product.

How long will my order take?

Normal turn around time is 2 weeks for production. You must then allow time for shipping.

I need my order urgently. Do you offer a 'Rush' Service?

Yes we do. We offer a ‘Rush Service’ which will see your books completed and shipped within 3 business days. If you are making changes to the design or ordering a ‘custom’ set of books, it will be 3 business days once your design has been finalised and signed off.

I want to have my books before my baby is born. What can I do?

No problems. If you know the sex of the baby and a name, you can choose to have a set without the birth details. Adding nice quotes is a great option. We do have some designs like this in our ‘Birth Book’ collection. If you are unsure of the babies sex and would like a set of books to display for a newborn set up, you can choose to make a custom set of books or choose from any of our set designs and provide instructions on the special quotes or family information you wish to have on each book.

What shipping options do you offer?

We offer a standard shipping Flat Fee of $9.95 Australia wide. We also offer express post, which is $25.00 Australia wide.