Copy of FAQ's

How do I order a set of books?

Simple. Browse our range of personalised books online and select the design you want to purchase. Complete the required fields and also make sure to add any ‘additional instructions’ that may help us when completing your order. Select your shipping method, complete checkout and wait for your beautiful books to arrive.

What if I want to make a change to the design?

That’s fine. If the change you are wanting to make is small we can do that for you without having to order a complete ‘custom’ set of books. Example; you want to change the wording for the books but still maintain style and colours, or you wish to change the font colours or book colours and can easily describe that to us in the ‘additional instructions’ section, we are more than happy to accommodate your needs within our set designs. Please note that you will not receive a mock design to approve if you request changes on our set designs. We will make the changes according to your instructions.

How does the 'custom' order process work?

The custom order process is for people who want full control over their finished design. The process is simple; Order your books, provide as much information as you can in the 'additional instructions' field that will help us start your design, ie colours, fonts, styles etc. Once we get started on the design we will email you or send a text message with a draft mock up of your design and continue liaising with you until you are happy with the finished product.

How long will my order take?

Normal turn around time is 2 weeks for production. You must then allow time for shipping.

I need my order urgently. Do you offer a 'Rush' Service?

Yes we do. We offer a ‘Rush Service’ which will see your books completed and shipped within 3-4 business days. If you are making changes to the design or ordering a ‘custom’ set of books, it will be 3-4 business days once your design has been finalised and signed off.

I want to have my books before my baby is born. What can I do?

No problems. If you know the sex of the baby and a name, you can choose to have a set without the birth details. Adding nice quotes is a great option. We do have some designs like this in our ‘Birth Book’ collection. If you are unsure of the babies sex and would like a set of books to display for a newborn set up, you can choose to make a custom set of books or choose from any of our set designs and provide instructions on the special quotes or family information you wish to have on each book.

What shipping options do you offer?

We offer a standard shipping Flat Fee of $9.95 Australia wide. We also offer express post, which is $25.00 per set of books Australia wide.

How are the books made?

We design the dust covers to wrap around our books. Each cover is designed, printed and coated to provide ultimate protection for your display books.

What is inside the books?

Our books are plain white empty books. This means you can use the books for whatever you please. The pages are plain white with no lines.

What is foil print?

Foil print is a shiny metallic finish to your text. Please click here to view more information on our foiling process and what you can expect.

  • we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak.

  • we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak.