Copy of FAQ's

How do I order a set of books?

Simple. Browse our range of personalised books online and select the design you want to purchase. Complete the required fields and also make sure to add any ‘additional instructions’ that may help us when completing your order. Select your shipping method, complete checkout and wait for your beautiful books to arrive.

What if I want to make a change to the design?

That’s fine. If the change you are wanting to make is small we can do that for you without having to order a complete ‘custom’ set of books. Example; you want to change the wording for the books but still maintain style and colours, or you wish to change the font colours or book colours and can easily describe that to us in the ‘additional instructions’ section, we are more than happy to accommodate your needs within our set designs. Please note that you will not receive a mock design to approve if you request changes on our set designs. We will make the changes according to your instructions.

How does the 'custom' order process work?

The custom order process is for people who want full control over their finished design. The process is simple; Order your books, provide as much information as you can in the 'additional instructions' field that will help us start your design, ie colours, fonts, styles etc. Once we get started on the design we will email you or send a text message with a draft mock up of your design and continue liaising with you until you are happy with the finished product.

How long will my order take?

Normal turn around time is 2 weeks for production. You must then allow time for shipping.

I need my order urgently. Do you offer a 'Rush' Service?

Yes we do. We offer a ‘Rush Service’ which will see your books completed and shipped within 3-4 business days. If you are making changes to the design or ordering a ‘custom’ set of books, it will be 3-4 business days once your design has been finalised and signed off.

I want to have my books before my baby is born. What can I do?

No problems. If you know the sex of the baby and a name, you can choose to have a set without the birth details. Adding nice quotes is a great option. We do have some designs like this in our ‘Birth Book’ collection. If you are unsure of the babies sex and would like a set of books to display for a newborn set up, you can choose to make a custom set of books or choose from any of our set designs and provide instructions on the special quotes or family information you wish to have on each book.

What shipping options do you offer?

We offer a standard shipping Flat Fee of $9.95 Australia wide. We also offer express post, which is $25.00 per set of books Australia wide.

How are the books made?

We design the dust covers to wrap around our books. Each cover is designed, printed and coated to provide ultimate protection for your display books.

What is inside the books?

Our books are plain white empty books. This means you can use the books for whatever you please. The pages are plain white with no lines.

What is foil print?

Foil print is a shiny metallic finish to your text. Please click here to view more information on our foiling process and what you can expect.

we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak.
we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak.

but we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak. Please be patient with us, and we'll get back to you as soon as we can!

experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak. Please be patient with us, and we'll get back to you as soo

currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak.

We accept payment from debit or credit cards - VISA, Mastercard, American Express, as well as payments made by PayPal, AfterPay, Zip Pay and Shop Pay.
All of our products are listed and sold in Australian Dollars (AUD).
Yes we do! To buy one of personalised gift certificates, please click here. Please note, our gift certificate is a physical item that requires shipping.
Yes you can, if you send us an email at hello@perfectprintco.com.au we’ll be able to advise you further on this.
No, our gift certificates are non-refundable.
Your gift certificate is valid for 12 months from the date of purchase.
If your used by date has passed, please reach out to us, we would hate for anyone to miss out.
Firstly, check that you’re entering the voucher code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. If it’s still not working, please email us at hello@perfectprintco.com.au and our team will be able to advise you further.
No. Our aim has always been to keep our prices as low as possible 365 days a years. In order for us to do that, we have to keep our mark up low, which means we don't have room to allow for discounts.
We do however, run giveaways and upgrades throughout the year on our social media accounts. Please follow us on instagram to be sure not to miss out on these giveaways.
Oh no! Please try an alternative payment method or contact us at hello@perfectprintco.com.au and one of our customer service representatives will help you as soon as they can!

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!
Oh no! Please try resetting your password initially. If this still doesn't work please contact us at hello@perfectprintco.com.au and we'll try and help!
If you can't remember your password, you'll need to follow the steps on the 'login' page and we'll send you an email to reset your password.
Yes, in accordance with the Data protection Laws and Regulations, we promise to keep your information private and secure. To read more about our privacy policy please see here.
If you would like all information regarding yourself removed from our Perfect Print Co database, please email us at hello@perfectprintco.com.au
Click unsubscribe at the bottom of any newsletter or email your receive from us, alternatively email us at hello@perfectprintco.com.au and we can remove your information from our database completely.

Yes, we’re still open 24/7 to accept orders in Australia and most locations internationally.
We’re trying to keep on top of all orders. Rush orders are always prioritised and shipped ASAP. Please keep in mind that our third party carrier (Australia Post) may at times face delays so please check their website for any delay updates if you are concerned.
Once you’ve placed an order with us you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us and we’ll be able to advise you further.
Please contact us by email. You can reach out via our contact us page. Our Customer Service Team are working as hard as they can to respond to everyone as quickly as possible, but we are currently experiencing a delay in getting back to everyone due to the rise in workload. Please be patient with us, and we’ll get back to you as soon as we can!
Yes. Although we try and have our international orders shipped as a priority, we have noticed large transit delays with international orders.
If you need your order for a specific date, please don't leave it until the last minute to order. We would hate for your order not to arrive in time.